Shipping policy
Shipping Terms
WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES.
We process and ship orders Monday - Friday, excluding holidays.
Customers are responsible for providing the correct shipping information at the time of order. Blur Gear will ship orders to the addresses provided at checkout. PLEASE MAKE SURE YOU ARE ENTERING THE CORRECT SHIPPING ADDRESS FOR YOUR ORDER.
Orders cannot be canceled once packages have been shipped.
Domestic Shipping Options:
IF EXPRESS IS NOT SELECTED, ORDERS WILL SHIP ECONOMY PROCESSING
Economy Shipping: Orders process and ship within 3-5 business days. Transit times will vary depending on the destination.
Express Shipping: Orders process and ship within 3-5 business days. Delivery typically occurs within 1-2 business days after shipping.
Free Shipping:
- Free Economy Shipping on orders over $30 (No PO BOXES).
- Free Express Shipping on orders over $100 (No PO BOXES).
Pre-Order Item Policy:
Pre-order items secure your mask when they become available. Since our masks are handmade and custom, pre-order items may take 7-10 business days before they become available. Processing time for pre-order items starts after the product becomes available. We will contact you if we require a better image for custom masks.
PRE-ORDER ITEMS ARE NOT ELIGIBLE FOR EXPRESS PROCESSING. IF EXPRESS SHIPPING IS SELECTED ON A 'PRE-ORDER ITEM', THE ITEM WILL SHIP IN THAT METHOD ONCE THE ITEM BECOMES AVAILABLE.
International Shipping Policy:
Our international shipping policy provides clarity and transparency regarding our shipping practices, delivery times, costs, customs, and other relevant details. We utilize reliable carriers to ensure quality service.
Eligible Countries: Blur Gear ships to multiple countries worldwide. The country will be listed in the drop-down at checkout.
Shipping Methods and Delivery Time: We provide a range of shipping options to cater to your needs. The available shipping methods and estimated delivery times will be displayed during the checkout process. Please note that these estimates are provided by the shipping carrier and are subject to customs clearance, local postal services, and other factors beyond our control. While we strive to deliver your order within the estimated time, delays may occur, especially during peak seasons or due to unforeseen circumstances.
Shipping Costs and Customs Duties: Shipping costs will vary based on the destination country, selected shipping method, and the weight and dimensions of the package. The applicable shipping charges will be displayed during the checkout process before you confirm your order.
Please note that additional customs duties, taxes, and fees may be imposed by your country's customs authorities upon importation of your order. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. Customs policies vary widely from country to country, so we recommend contacting your local customs office for more information about any potential charges before placing your order.
Order Processing and Tracking: Once you place an order, our team will process it within the specified handling time. This includes verifying payment, packaging the items, and completing any necessary customs documentation. You will receive a confirmation email with your order details and a tracking number once your package is ready to be shipped. You can use this tracking number to monitor the progress of your shipment through our website or the shipping carrier's online tracking system.
Returns and Exchanges: All orders shipping internationally are final unless damaged upon delivery. Please note that return shipping costs, as well as any applicable customs duties or taxes, are the responsibility of the customer.
Customer Support: Our dedicated customer support team is here to assist you with any inquiries or concerns you may have about international shipping. You can reach us through our customer support at support@blurgear.com.
Please note that this International Shipping Policy is subject to change without prior notice. It is your responsibility to review the policy periodically to stay updated with any modifications.
Please note: We are not affiliated with any of the celebrities or brands depicted on our products. Our designs are inspired by our admiration for these public figures and are fan art products. If you have any concerns about our use of these designs, please contact us at support@blurgear.com.